Shipping And Delivery
Look for the FREE SHIPPING note on hundreds of barbecues, pizza ovens, fire tables and more.*
Orders up to £12: You pay just £4.00 for shipping
Orders up to £99: You pay just £9.99 for shipping
Orders over £100: Shipping is FREE
UK Mainland Shipping excludes Northern Ireland and the Channel Islands.
All basic products are shipped via courier. Shipping times are calculated based on the date of shipment, not the order date. Home delivery is available on all online purchases for an additional charge. Free shipping is offered on all UK Mainland orders over £100.
Grills and other heavy products are shipped via freight carrier only. The appropriate shipping options are given during checkout. Freight deliveries are curbside delivery only. For freight orders, please read the Important Info Freight Orders section below.
Important Info For Freight Orders
The majority of our freight products will be shipped on standard pallets. Most products that are shipped freight are either too heavy or too large dimensionally for ground shipment. All freight shipments will require access for a semi-truck and trailer to deliver. If you live in an area with limited access or outside of our delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for nor compensate for additional delivery fees in these areas. If this is a concern in your area, please contact our customer service team and we will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the freight/delivery company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number and an alternative at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day your order is delivered at the local terminal to schedule a delivery appointment. All residential freight orders require an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Our complimentary liftgate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at firstname.lastname@example.org. In most cases, it is in everyone’s best interest to refuse delivery of the product if damage, of any kind, is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
Frequently Asked Questions
Where are my items shipped from?
Most items are shipped directly from our main warehouse in West Malling, Borough Green, Kent. On occasion, items may be shipped directly from the supplier’s distribution centre when that item is unavailable at our warehouse.
How quickly will my order be shipped?
In-stock orders are shipped 2-3 business days after the date your order was placed. We are not able to provide you with the shipping lead times for dropshipped products.
How long will it take to get my order?
Shipping times are calculated based on the date of the shipment, not the date of the order. Orders are shipped 2-3 business days following the order date. Many couriers do not deliver on weekends and do not count those days when factoring in shipping times. Shipping times also depend on the customer’s location. General shipping times range from 1-5 business days. For freight orders, the freight carrier will contact the customer via the phone number provided on the order to schedule the delivery appointment. If the freight carrier cannot reach the customer in a timely manner to schedule this appointment, it will affect delivery dates. Please include a valid and readily accessible phone number with your order to avoid any unnecessary delays. If a customer cannot be reached within 48 hours of first attempted contact by the delivery company, the customer’s order will be returned to Outdoor Kitchens. If you are not at home on the pre-arranged day, a re-delivery charge of £25 will be charged.
Who can I contact if I have more questions?
You can contact our customer service team on 01732 84030.
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