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Unit 15,
Orchard Place Business Centre,
Seven Mile Lane,
Sevenoaks,
TN15 8QU

01732 884 030

info@life-outdoors.co.uk

Warranty Information

To assist you when contacting your after-sales team, please prepare the following details and have them ready when you call; Model number, serial number, retailer purchased from, date of purchase, type of gas. You do not need to register your warranty. However, you must retain your receipt or proof of purchase. When claiming a warranty for this appliance you must provide a copy of your proof of purchase receipt. No claims for warranty will be accepted without proof of purchase.

If you have any queries regarding these developments, please call our Customer Care Team on 01732 884 030

American Fyre Design Warranty

Alfa ovens fully comply with the Italian and European proposed regulations. The oven is guaranteed for 2 (two) years against defects and craftsmanship; good maintenance and proper use can make sure that the oven lasts much longer.

The warranty covers parts and components or wood and 1 (one) year for labour on natural gas and LPG ovens. Shipping and assembly costs are charged to the customer.

PLEASE RETAIN YOUR SALES RECEIPT OR INVOICE WRITE HEREUNDER THE SERIAL NUMBER ON THE PRODUCT IDENTIFICATION TAG.

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Material Warranties 

Roble – 10 Years

Cornis – 3 Years

Mahogany – 3 Years

New England/Painted Acacia – 3 Years

Pine – 3 Years

Ocean – 10 Years

Ocean Pearl – 10 Years

San Marino – 10 Years

Classic – 10 Years

Kool Pearl – 10 Years

Monte Carlo – 3 Years

Portofino Weave – 3 Years

Stainless Steel Frames (Cologne) – 10 Years

Aluminium Frames (Weave) – 10 Years

Cordial Stainless Steel Frames – 10 Years

Cordial Aluminium Frames – 5 Years

Cordial Rope – 5 Years

Beach Lounge Frames – 5 Years

Beach Lounge Cushions – 2 Years

Portofino Frames – 5 Years

Portofino Lite Frames – 3 Years

Olefin Cushions – 2 Years

Ceramic (Cologne) – 10 Years

Sling (Cologne, Roble & Portofino) – 3 Years

Parasols – 2 Years

Bases – 2 Years

Storage Bags – 2 Years

Furniture Covers – 2 Years

Polyester Cushions – 1 Years

Lazy Susans – 2 Years

Furniture Anchors – 2 Years

 

Conditions of Warranty 

  1. The warranty starts from the date of purchase
  2. Alexander Rose requires proof of purchase.
  3. Alexander Rose must be notified of any defect and given the opportunity to remedy it; any remedial work carried out by a third party will invalidate any warranty.
  4. The product has not been misused or handled carelessly and has not been wilfully damaged, neglected or used in abnormal conditions.
  5. The product has not been modified, altered or transformed in any way.
  6. The cost of transportation of goods to be repaired or exchanged is covered for mainland UK only and only for the first year.
  7. Appropriate maintenance must be carried out in accordance with Alexander Rose care instructions. Alexander Rose will not be responsible for any defects due to the application of any treatment product other than Alexander Rose recommended products.
  8. The warranty does not apply to usual wear and tear, meaning dents or scratches or normal deterioration that is received by regular use. It does not cover any deterioration due to the usual weathering process such as fading, cracking and splitting.
  9. If a product has to be replaced and that particular product is no longer available Alexander Rose reserve the right to use an alternative similar product.
  10. The inherent fading of products under sunlight and seasonal weather conditions is excluded from the extended warranty, and is thereby covered with a standard statutory warranty. This exclusion applies to both natural wood products and synthetic materials. Your statutory rights are unaffected. The products are warranted to be free from defects in material and workmanship that affects their suitability for use for the periods indicated from the date of first purchase. This warranty applies to normal conditions of use and maintenance. All claims by the customer will be subject to scrutiny and inspection by our own experts. This warranty is limited to products being used in the manner in which they were originally intended and will not cover damages resulting from normal wear and tear, misuse, damages in shipping, failure to follow instructions, unauthorized repair or alterations, fire, flood, weather etc.For example, chairs should be used for sitting only and leaning back on the two back legs is considered hazardous. Damages arising from such use are therefore not covered. Tables should be used as designed and are not for standing or sitting on.EXCLUSIONS: This warranty does not apply to faults or imperfections resulting from the passage of time or normal wear and tear.Circumstances not covered by this warranty include, but are not limited to, damage arising from insufficient care, or from non-compliance with the supplied instructions and advice for receiving, assembling, using, maintaining and storing Alexander Rose furniture; general wear and tear or natural fading of the materials used; corrosion originating from scratches or abrasions that result from general wear and tear, or which cannot be repaired with touch-up paint; any changes in wood texture and the visual appearance of wood that are directly linked to aging; the fading or change in shade of colours, cracks, scratches or small chips resulting from use, etc.Sling and fabric materials can be damaged and cut by harsh materials, rivets etc., on clothing.Finishes on products are not warranted as the life and performance of the product is greatly determined by care as well as the environment in which it is used.In case of complaint, contact our representative immediately or contact our Head Office directly. Any defects must be reported with supporting photos to Alexander Rose.If the product is checked and is found to be flawed due purely to manufacturing faults, Alexander Rose will decide whether the product should be repaired or exchanged.

Three (3) year warranty
American Fyre Designs™ exterior (gfrc) fire features and accessories are warranted for three (3) years

One (1) year warranty
All American Fyre Designs™ valves, burners, electrical components, and controls (excluding batteries)
are warranted for one (1) year

This warranty applies to the original purchaser with invoice or proof of purchase and to single-family residential use only. for additional information regarding this warranty, or to place a warranty claim
contact your authorized American Fyre Designs™ dealer.

Lifetime Warranty

Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.

Fifteen Year Warranty

Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.

Ten Year Warranty

Electric grills, including stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years(except ignition systems).

Five Year Warranty

Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.

Three Year Warranty

Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.

One Year Warranty

Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.

The Lapa Company will guarantee timber parts on all Lapas for 10 years from the date of project completion against wood decay and infestation. This includes any timber deck or flooring, balustrades or bench seating we construct as part of the project.

Where we install hard landscaping such as brick chimneys and counters, granite work surfaces, patio or tile flooring, this will be warrantied for 10 years against any major structural issues.

The following items are however excluded:

1. Cracking or splitting of timber after installation
2. Minor movement in the structure due to timber shrinkage
3. Damage due to alterations or additions to the structure
4. Any damage caused by Exceptional weather
5. Any damage caused by an animal attack or vermin
6. Any damage caused by landslips, soil erosion or earth movement

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Creative Ceramic Technologies, Inc. (CCT) warrants to the original purchaser of this Primo Ceramic Grill that it is free of defects in material and workmanship at the date of purchase for the following periods:

 

  • Limited Lifetime Warranty Backed by a Twenty (20) year guarantee on all ceramic parts.
  • Five (5) years on all metal parts (excluding cast-iron parts).
  • One (1) year on all cast-iron parts.
  • Thirty (30) days on thermometers and felt gaskets.
President’s Limited Lifetime Warranty – Prestige®/Pro™ cart and built-in heads 

 

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

 

Aluminum castings / stainless steel base Lifetime
Stainless steel lid Lifetime
Porcelain enamel lid Lifetime
Stainless steel cooking grids Lifetime
Stainless steel tube burners 10 years full coverage, plus 50% off for life
Porcelain-enameled cast iron cooking grids 10 years full coverage, plus 50% off for life
Stainless steel sear plates 5 years full coverage, plus 50% off for life
Stainless steel infrared rotisserie burner 5 years full coverage, plus 50% off for life
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off for life
All other parts 2 years
15 Year Limited Warranty – for LEX (cart and built-in heads), Rogue® and PRO 605CSS

 

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

 

Aluminum castings / stainless steel base 10 Years
Stainless steel tube burners 10 Years
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 10th year
Stainless steel lid, door and drawer panels 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Stainless steel or porcelain sear plates 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years

 

10 Year Limited Warranty – for Triumph® and Travel Q™ 285 Series (Incl. Pro 285)

 

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

 

Aluminum castings / stainless steel base 10 Years
Stainless steel tube burners 10 Years
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 10th year
Stainless steel lid, door and drawer panels 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Stainless steel or porcelain sear plates 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years
10 Year Limited Warranty – for Charcoal Kettle Series and Apollo® Smokers

 

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

 

Porcelain enamel lid and bowl 10 Years
Air control system 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Chrome plated cooking grids 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years
10 Year Limited Warranty – for Oasis and built-in components, including drop-in side burners 

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for the following period:

Aluminum castings / stainless steel base 10 Years
Stainless steel tube burners 10 Years
Ceramic infrared burners (excluding screen) 5 years full coverage, plus 50% off until the 10th year
Stainless steel lid, door and drawer panels 5 years full coverage, plus 50% off until the 10th year
Porcelain-enameled cast iron cooking grids 5 years full coverage, plus 50% off until the 10th year
Stainless steel or porcelain sear plates 3 years full coverage, plus 50% off until the 10th year
All other parts 2 years
3 Year Limited Warranty – for PatioFlame tables and PatioFlame burner kits
Aluminum table top and pedestal 3 Years
Stainless steel housing 3 years
Stainless steel burner assembly 3 years
All other parts 2 years
1 Year Limited Warranty – for Bellagio and Patio Heaters

NAPOLEON warrants that components in your new NAPOLEON product will be free from defects in material and workmanship from the date of purchase, for a period of one year.

The warranty statements are located below and are distributed with the appliance.

 

For BeefEater Warranties please visit their Warranty Page.