Frequently Asked Questions

Check out our frequently asked questions for all you need to know about the use, maintenance and care of your BeefEater, Napoleon, Primo and more. 

Need Additional Help?

  • Visit Our Help Centre

    Search for everything you need to help you with your query. From shipping & delivery information to warranty and returns.

    Find an Answer 

  • Visit Our Warranty Centre

    If you have any queries regarding the warranty of your product visit our warranty centre for all information and support. 

    Claim on Your Warranty 

  • Get in Touch

    Our Outdoor Living Experts and Customer Service team are always ready to help you with all your grilling and product needs.

    Submit an Enquiry 
1 3