Returns and Refunds
If you change your mind, you can return your Outdoor Kitchens purchase to us, in it's original condition, within 14 days - just email us your receipt, order confirmation or sales invoice with you. Find out more about our returns and refunds policy below.
Life Outdoors is happy to accept cancellations/returns that are notified to us in writing to our postal address (see below) or via email to email@example.com within 14 working days of your delivery as stated in your statutory rights. In the event of a cancellation/return, the customer is liable for the cost of returning the goods and for your protection we recommend that you use a recorded delivery service since Life Outdoors cannot be held responsible for returns that are lost or damaged in transit. Any basic delivery charge originally applied will be refunded to the customer for orders that are notified within the 14 day period, in addition to any payment made for the cost of the goods.
Any returned goods must be in their original condition and care should be taken in the preparation of their return. Refunds will take place within 14 days of the item being received as a return. Refunds may be subject to deductions for any reasonable costs incurred by the Company up to the time we are informed of the cancellation such as installation costs or due to damage of the product upon return. Please note we will be unable to issue refunds for items that we do not receive.
Please send returns to:
Unit 15, Orchard Place Business Centre,
Seven Mile Lane,
For further information regarding distance selling please see the Consumer Contracts Regulations.
Faulty, Damaged or Missing Goods
Please do not commence any installation until after you have received your order and checked all goods for any defects or missing parts. In the unlikely event that there is something damaged or missing from your delivery please contact us immediately so that we can resolve this for you.
Should you have a concern regarding a possible faulty, damaged or missing item please contact our customer service team as soon as possible on 01732 884 030
or email us at firstname.lastname@example.org. In all instances, it would aid us to see a photo of the item or area of concern and we would appreciate it if this can be emailed along with details of the query.
We will work with all customers to aid them on any query to the satisfaction of both parties, however where the fault or damage is deemed to be due to customer usage or preparation (eg poor maintenance, misuse of product) then any rectification will be chargeable to the customer.
Please see product warranty details for further information regarding liability for fault or damage.
Visit Our Help CentreFind an Answer
Search for everything you need to help you with your query. From shipping & delivery information to warranty and returns.
Visit Our Warranty CentreClaim on Your Warranty
If you have any queries regarding the warranty of your product visit our warranty centre for all information and support.
Get in TouchSubmit an Enquiry
Our Outdoor Living Experts and Customer Service team are always ready to help you with all your grilling and product needs.